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Shipping & Returns
Shipping and Orders
New Zealand Orders
Smelling strips postage = 0.80 cents for a maximum of 4 strips
All other orders are $4.00 ( for weight up to 3kg)
(This is a subsidised rate available for NZ personal shoppers)
International delivery is currently available to: Australia, Austria, Belgium, Canada, Denmark,
England, Finland, Germany, Hong Kong, Japan, Netherlands, Norway, South Korea, Spain,
Sweden, Switzerland, Singapore, Taiwan, UK and USA.
All other countries - please enquire before placing an order.
Shipping rates will be calculated by weight at checkout before confirmation of payment
so you can check cost before confirming purchase. Up to 4 smelling strips can be sent for
letter rate ( Australia $2.50 / rest of world $3.00), parcel rates apply for other products.
Current charges for shipping 1 x Parfum Extrait 15ml $145 are:
To Australia = approx $10.80*
To Europe UK = approx $16.50*
*Current cost - Prices are subject to change.
Heavier items such as the body oils and bath salts will be more costly to ship.
You are responsible for payment of any customs duties or other charges, we advise to check
with your local authorities before if any additional charges will apply before ordering.
We send via economy air which usually arrives within 10 working days.
Due to security reasons / credit card fraud - we only accept orders
and payments processed via this website. Direct shipping will be
organised by us, we do not accept other shipping requests.
International Post Office Box Delivery
P.O. Box Delivery is available to:
Australia, Austria, Belgium, Canada, Finland, Germany, Hong Kong,
Malaysia, Netherlands, South Korea, Spain, Switzerland, Singapore, and USA
Dangerous goods classifications and their shipping regulations are constantly changing,
some essential oils may be classified as dangerous goods for shipping. We reserve the right
to cancel your order and refund any payment before despatch, if dangerous goods charges
are to be applied to the freight charge.
Returns & Refund Policy
Send any faulty goods back to us in as new condition and in their original packaging
and we will replace your order at no cost to you, please contact us first before
returning any faulty goods*
* We ensure that our orders are packaged and protected for shipping
and we are unable to accept liability for any damage or breakages during transport.
* Our products may contain sediment, flakes, or other natural particles this is due to
the pure botanical ingredients they contain.
Payment Methods / Hedonista Website Checkout
A convenient way to place your order, most orders are despatched the next day.
All prices are in New Zealand dollars.
Credit Card Payment / Paypal / or Bank Deposit
For credit card payments, our online payment process is fully protected by secure SSL
technology, ensuring that you can make your purchase online with confidence. When you
make a payment on our website to protect your security, your payment information is
processed directly by Paymate (see www.paymate.com.au / www.paymate.co.nz),
you will then be returned to the Hedonista website at the completion of payment. Please
press the 'continue' button after payment as this ensures that we receive the order.
For Paypal payments, our website is set up to process credit card payments via Paypal
as well, we can also email a paypal payment request to you if you prefer.
Bank deposit option - Hedonista bank acct details will appear on screen, please put your
order number in the reference field when making a payment, and if it's convenient please
email us when you have processed your payment.
We only accept orders and payments that have been processed via this website.
Email / Mail Order
Or you can email your order to:
Our bank account details for direct payments:
( Kiwibank NZ )
Just let us know what you would like to order and send with your cheque payment to:
P.O. Box 17631
Sumner, Christchurch 8840, New Zealand
Goods will be sent when funds clear.